Incident response management

• Policy owner: Pedro Piñera Buendía
• Policy owner: Effective Date: Oct 16, 2024

Contact information

In case of an incident, urgently report it to [email protected]. The incident response team will take it from there.

Vulnerability remediation SLAs

To ensure a swift and effective response to vulnerabilities, we have established the following SLAs for remediation based on severity:

• Critical Vulnerabilities: These vulnerabilities are addressed within 24 hours of identification. Immediate action is taken to mitigate risks that could significantly impact systems, users, or data.
• High Vulnerabilities: These vulnerabilities are addressed within 72 hours of identification. Prompt action is taken to reduce the likelihood of exploitation.

These timelines are integrated into our incident response process to ensure timely remediation and minimize potential risks.

Plan

You can find the incident response plan in the Incident Response Plan document.